FAQ · Freeport, NY

Frequently Asked Questions

Everything you might want to know about doing laundry at Station Laundromat in Freeport — hours, services, pricing, and online orders. Can't find it? Just call.

General

General

What are your hours?

We're open daily from 6 AM to 11 PM, 365 days a year. For specific holiday hours, give us a call to confirm.

Where are you located?

We're at 26 Brooklyn Ave, Freeport, NY 11520 — two blocks from the LIRR station.

Do you speak Spanish?

Yes — our staff is bilingual. Se habla español.

Are you open on holidays?

We aim to be open 365 days a year. Call to confirm holiday-specific hours.

Do you have Wi-Fi?

We don't currently offer customer Wi-Fi at our location.

Our Services

Our Services

What services do you offer?

Self-service washers and dryers, professional wash, dry & fold, commercial laundry accounts, and online ordering through Schedule a Pickup.

What's the difference between wash & fold and self-service?

With self-service, you use our machines yourself, on your schedule. With wash & fold, you drop it off and we wash, dry, and fold it by hand for you.

Do the self-service machines take coins?

No — our self-service washers and dryers use a reloadable card system. Load a card with cash or credit at our on-site kiosk, then tap it on any machine to start.

Do you offer dry cleaning?

No, we don't offer dry cleaning at this time.

Do you do alterations?

No, we don't offer alterations.

Do you offer pickup and delivery?

Yes — online orders can be scheduled through our Curbside platform using Schedule a Pickup in the navigation. Your service area is confirmed during booking.

Wash, Dry & Fold

Wash, Dry & Fold

How much is wash and fold?

Wash & fold starts at $1.75 per pound with a 10 lb minimum.

What's the turnaround time?

Drop off by 12 PM and your laundry is ready by 7 PM the same day. After 12 PM, it's ready by 12 PM the next day.

Is there a minimum order?

Yes, there is a 10 lb minimum per order.

Do you separate colors?

Yes. We separate colors from whites before washing.

Can I bring my own detergent?

Yes. By default we use a hypoallergenic detergent, but you're welcome to provide your own.

Do you handle delicates?

Point out any delicate or special-care items at drop-off. Some items may not be suitable for standard wash & fold.

What if something is missing or damaged?

Let us know right away and we'll work with you to make it right.

See our full wash & fold service →

Commercial Accounts

Commercial Accounts

How does pricing work for commercial accounts?

Commercial laundry is priced by the pound, starting at $1.75 per pound with a 10 lb minimum, and invoiced monthly rather than per drop-off.

Can we set up a recurring drop-off schedule?

Yes. We can arrange a regular, recurring schedule that fits your business's volume and timing.

How do payments work for commercial accounts?

Commercial accounts are invoiced monthly, so you're not paying at each individual drop-off.

Do you handle medical or healthcare laundry?

No. Medical, healthcare, and items contaminated with bodily fluids require specialized sanitization processes we don't provide. We recommend a dedicated medical laundry service for those needs.

How do I set up a commercial account?

Give us a call and we'll walk you through setting up a commercial laundry account that fits your business.

See our full commercial service →

Pricing & Payment

Pricing & Payment

What payment methods do you accept?

We accept cash, credit and debit cards, and contactless tap-to-pay.

How are self-service machine rates determined?

Self-service rates are posted on each machine and vary by machine size. Stop in or call and we'll confirm current rates.

Do you offer discounts?

We don't offer formal discounts at this time. For higher-volume commercial needs, give us a call and we can discuss options for your business.

See full pricing →

Online Orders & Pickup

Online Orders & Pickup

How do I schedule a pickup?

Click Schedule a Pickup in the navigation to book through our Curbside platform.

What areas do you serve for pickup?

Available pickup areas are shown during Curbside's booking flow when you schedule.

How do I create an account for online orders?

You'll create your account through Curbside the first time you schedule a pickup.

Can I use the Curbside account for SMS updates?

Yes — Curbside collects an SMS opt-in during signup so you can get order updates by text.

Lost Items & Issues

Lost Items & Issues

What if something is missing from my order?

Contact us right away and we'll work with you to resolve it.

What if my laundry is damaged?

Let us know as soon as you notice and we'll work with you to make it right.

How do I contact you about a problem?

The fastest way to reach us is by phone at (516) 623-7944.

Still have a question?
Call us.

We're glad to help. Open daily, 6 AM to 11 PM in Freeport.